Exchange & Return

Please email us at hello@nnyeo.com within 1 week of receiving your order to start your exchange. Do check through the terms below to see if your item is eligible.

No Returns
Due to hygiene & safety concerns, we do not accept any returns. Please do check your order before checking out.

Exchange
We offer exchange of sizes for pet and human apparel, subject to stock availability.

Exchange Eligibility
Please ensure your items and its packaging are not damaged in any way. The item must be unused, unwashed, with tags and in its original packaging. Items that are do not fulfil these conditions and/or are damaged, soiled or stained in any way (liquid, fur, scratch, torn, bent with fold lines, etc) will not be accepted.

Kindly note that all exchange shipping fees incurred will be borne by the customer. It's important that your parcel is sent via a traceable mode as we will not be responsible for any lost mail sent through non-traceable mailing options. Items must be packed in a box to ensure no parts (including product packaging) are damaged.

Physical exchanges can be processed at our warehouse. Please email us at hello@nnyeo.com to book a slot!

Collection Hours (By appointment only)
Weekdays, 1pm to 4pm
Weekends, 12pm to 3pm

Warehouse Address (No walk ins)
100 Eunos Ave 7, #04-01, Singapore 409572 
Note: Parking is available. Pets are not allowed in the building.

Incorrect Item
Please inspect your order upon receipt and email hello@nnyeo.com within 1 week. Do include your order number, item name and photos of the items. Our customer service team will assist you with an exchange. Please ensure your items are unused, unworn, unwashed, with tags and in its original packaging. Please be reminded that if the product or product tag/packing has been damaged or tampered with in any way, exchanges will not be accepted.